WebJun 4, 2024 · 30 Positive Phrases, Words and Empathy Statements for Customer Service 1. “I am sorry you are going through this.” Saying … WebAlign with your Customers with Empathy Words 4. “I can imagine what you must be going through.” 5. “I wish I could make it better.” 6. “It makes me really sad to hear this happened.” Reassure your Customers with Empathetic Phrases 7. “Thank you so much for notifying us about the issue.” 8. “We will get your issue resolved positively.” 9.
Empathy vs. Sympathy: What Is the Difference? - ThoughtCo
WebJul 28, 2024 · Here are 31 powerful empathy statements you can use in your customer service operations today: Make the Customer Feel Valued 1. I see you’ve been with [Company Name] for X years. That’s a long time. … WebSep 14, 2024 · Good empathy statements include ‘I am sorry you had to deal with this’, ‘If I understand correctly, you are saying that….’, ‘Thank you for telling me this’. ‘If I were in … ion engineered products
25 Empathy Statements For Chat Support Sapling
WebJun 24, 2024 · People can show empathy to other species too. Imagine your beloved dog is dying. You try to keep her happy and comfortable for as long as possible, but a day comes when she is in too much pain to enjoy her life. You take her to the vet and have her put to sleep. This is a choice made out of empathy. Help People Feel Less Alone WebThis is a great empathy statement. It’s a way of saying, “You’re right,” and it shows you are relating to the customer. “I’m glad you called. My name is ____ (fill in the blank), and I’m here to take care of you.” This indicates some level of ownership. “We need to do something about this right away.” This creates a sense of immediacy. WebMay 15, 2024 · Empathy can give purpose to our lives and truly comfort people in distress, but it can also do great harm. While showing an empathetic response to the tragedy and trauma of others can be helpful, it can also, if misdirected, turn us into what Professor James Dawes has called “emotional parasites.” Empathy Can Lead to Misplaced Anger ionen lithium